| What's the problem with the Joomla forum? |
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How about something special for the weekend sir?
Lightquick have a nice little Yahoo widget for you to download. 
Click on the image above.
Do you need a stamp with that madam?
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What's the problem with the Joomla forum? Where do I start? The problem
is the same with all forums, they have a core set of experts that don't
know how to communicate on a human level. The people who are looking for
assistance are, by definition, generally not that knowledgable on the
subject for which they are requesting assistance. They may not know how to
frame a question in the context of the error they are reporting and may also not know how to supply the information required to fix the problem.
The end result is that the experts understandably become frustrated very quickly by the
visitor's inability to explain what the problem is and his/her lack of
understanding or technical capability. The visitor is often defensive
from the start being on shaky ground with regard to their perceived
competence and can take up an aggressive posture when frustrated by the
inability of the expert to resolve their poorly-explained problem. We
have all found ourselves on one or other side of the fence from time to time.
What is required to sort this out? Actually very little. A simple
injection of human personality via an instant messaging chat function
where a live image of the person you are interacting with is
displayed. Simply being able to interact with the person assisting you on a normal level with eye contact, facial expressions and a possibly bit of laughter would really complement the experience. Those experts on-line could then assist those in their own
country/region/timezone in real time whilst the full text of the Instant Messaging session could be
retained within the post. A re-introduction of human-level
communication could reinvigorate the Joomla community and cut down the perceived trolling.
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